Fees, Refund & Cancellation Policy.
What you pay, when you pay it, and what happens if you or we cancel.
Your legal rights come first. Our services come with guarantees under the Australian Consumer Law that cannot be excluded. If we fail to meet one of those guarantees, you may be entitled to a refund or another remedy, whatever this policy says.
1. Fees
- Fees are in Australian dollars. The total price, including GST where it applies, is shown on the course page, in your Letter of Offer or on your invoice before you pay.
- You will be told what the fee includes before you enrol.
- Fees charged by other organisations are not included unless we say so. These include Ahpra and NMBA fees, exam fees, English tests, ANMAC fees, visa charges, travel and accommodation.
- You will receive a receipt or tax invoice for every payment. Please keep it.
2. Administration fee
Pathway programmes include an administration fee. It covers assessing your application, issuing your Letter of Offer and setting up your student record. The amount is stated in your Letter of Offer. It is not refunded if you change your mind.
3. Paying
- Online courses are paid in full when you buy them.
- Pathway programmes are paid in full before the programme starts, unless we have agreed a payment plan with you in writing.
- Payment plans are considered case by case. Ask in writing before you enrol. If we agree, the instalment dates and amounts will be set out in your Letter of Offer.
- If a payment is overdue we will contact you first. If it remains unpaid for more than two weeks, we may suspend your access until it is paid. Any late payment charge that applies is stated in your Letter of Offer.
4. If we cancel or cannot deliver
| What happens | What you receive |
|---|---|
| We withdraw your offer or cancel a programme before it starts | A full refund of what you paid for it, or a place in another intake if you prefer |
| We cannot deliver all of a programme that has started | A refund of the fees for the part we did not deliver |
You do not need to apply. We will contact you and pay the refund within 28 days.
5. If you withdraw from a pathway programme
Tell us in writing at info@obana.com.au.
| When you tell us | Refund |
|---|---|
| 7 or more days before the programme start date | A full refund of course fees paid, less the administration fee |
| Fewer than 7 days before the programme start date | No refund for change of mind |
| After the programme has started | No refund for change of mind |
If something outside your control stops you from taking part, such as serious illness, talk to us. We will consider a deferral to a later intake.
6. Online self-paced courses
Access to an online course starts as soon as you pay. For that reason we do not refund online courses for change of mind once access has been given. If you bought the wrong course by mistake, or you cannot access what you paid for, contact us and we will put it right.
7. Deferring
You can ask to move to a later intake. Ask in writing as early as you can. If we agree, the fees you have paid carry over to the new intake.
8. If we cancel your enrolment
We may cancel an enrolment where a learner has given us false or misleading information or documents, has seriously breached our terms or code of conduct, or has not paid fees after we have followed the steps in section 3. In these cases, fees already paid are not refunded, except where the law requires it. Before we cancel, we will tell you why and give you a chance to respond.
9. How refunds are paid
- Approved refunds are paid within 28 days.
- Refunds are paid to the person or organisation that made the payment, by the original payment method where possible.
- We cannot refund fees you paid to another organisation, such as Ahpra, an exam provider or an English test provider.
10. If you disagree with a decision
You can ask us to review a refund decision. Email info@obana.com.au and explain why. A copy of our Complaints and Appeals Policy is available on request. You can also contact the consumer protection agency in your state or territory.
11. Contact
OBA Nursing Academy, Currumbin QLD 4223
Email: info@obana.com.au
Phone: +61 417 368 940